COZ PR COMPLAINTS POLICY
While COZ PR endeavours to provide the highest levels of service to our customers, we recognise that at times, customers may feel they wish to make a complaint. With that in mind we have developed this Complaints Policy and Procedure.
We welcome all feedback from customers, including complaints.
COZ PR aims to resolve complaints in a productive and efficient manner. COZ PR will aim to:
take all complaints seriously
rectify a negative situation for our customers
keep our customers informed with the status of a complaint and the results of any investigation
learn from all complaints to improve our service levels and customer experience
keep all complaints confidential
Defining a Complaint
A complaint is when a customer informs us that they are unhappy with something that we have done or not done, and we have not resolved it to their satisfaction.
Defining a Customer
A customer is someone who is in receipt of a paid service of COZ PR.
The Complaints Procedure
Should a customer find that COZ PR has not resolved a negative situation to their satisfaction, they can make a complaint by email to firstname.lastname@example.org, letter to COZ PR, 24 Glastonbury Drive, Middlewich, CW10 9HR, using the contact form on www.cozpr.com, or by telephone at 07989 986210.
Please give COZ PR the opportunity to rectify the situation before complaining.
You should make your complaint within 90 days of the problem occurring
Share as much information as possible about the problem, including dates, times, places, and any supporting evidence you may have.