COZ PR COMPLAINTS POLICY​

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While COZ PR endeavours to provide the highest levels of service to our customers, we recognise that at times, customers may feel they wish to make a complaint. With that in mind we have developed this Complaints Policy and Procedure.

 

We welcome all feedback from customers, including complaints.

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Our Aims

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COZ PR aims to resolve complaints in a productive and efficient manner. COZ PR will aim to:

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• take all complaints seriously

• rectify a negative situation for our customers

• keep our customers informed with the status of a complaint and the results of any investigation

• learn from all complaints to improve our service levels and customer experience

• keep all complaints confidential 

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Defining a Complaint

 

A complaint is when a customer informs us that they are unhappy with something that we have done or not done, and we have not resolved it to their satisfaction. 

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Defining a Customer

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A customer is someone who is in receipt of a paid service of COZ PR.

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The Complaints Procedure

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Should a customer find that COZ PR has not resolved a negative situation to their satisfaction, they can make a complaint by email to info@cozpr.com, letter to COZ PR, 24 Glastonbury Drive, Middlewich, CW10 9HR, using the contact form on www.cozpr.com, or by telephone at 07989 986210.   

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Complaint Guidelines

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• Please give COZ PR the opportunity to rectify the situation before complaining.

• You should make your complaint within 90 days of the problem occurring

• Share as much information as possible about the problem, including dates, times, places, and any supporting evidence you may have. 

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This policy works alongside our Terms & Conditions and Privacy Policy.

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