COZ PR COMPLAINTS POLICY

While COZ PR endeavours to provide the highest levels of service to our customers, we recognise that at times, customers may feel they wish to make a complaint. With that in mind we have developed this Complaints Policy and Procedure.

 

We welcome all feedback from customers, including complaints.

Our Aims

COZ PR aims to resolve complaints in a productive and efficient manner. COZ PR will aim to:

  • take all complaints seriously

  • rectify a negative situation for our customers

  • keep our customers informed with the status of a complaint and the results of any investigation

  • learn from all complaints to improve our service levels and customer experience

  • keep all complaints confidential 

Defining a Complaint

 

A complaint is when a customer informs us that they are unhappy with something that we have done or not done, and we have not resolved it to their satisfaction. 

 

Defining a Customer

A customer is someone who is in receipt of a paid service of COZ PR.

The Complaints Procedure

Should a customer find that COZ PR has not resolved a negative situation to their satisfaction, they can make a complaint by email to info@cozpr.com, letter to COZ PR, 24 Glastonbury Drive, Middlewich, CW10 9HR, using the contact form on www.cozpr.com, or by telephone at 07989 986210.   

Complaint Guidelines

  • Please give COZ PR the opportunity to rectify the situation before complaining.

  • You should make your complaint within 90 days of the problem occurring

  • Share as much information as possible about the problem, including dates, times, places, and any supporting evidence you may have. 

This policy works alongside our Terms & Conditions and Privacy Policy.