COZ PR COMPLAINTS POLICY
While COZ PR endeavours to provide the highest levels of service to our customers, we recognise that at times, customers may feel they wish to make a complaint. With that in mind we have developed this Complaints Policy and Procedure.
We welcome all feedback from customers, including complaints.
Our Aims
COZ PR aims to resolve complaints in a productive and efficient manner. COZ PR will aim to:
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take all complaints seriously
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rectify a negative situation for our customers
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keep our customers informed with the status of a complaint and the results of any investigation
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learn from all complaints to improve our service levels and customer experience
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keep all complaints confidential
Defining a Complaint
A complaint is when a customer informs us that they are unhappy with something that we have done or not done, and we have not resolved it to their satisfaction.
Defining a Customer
A customer is someone who is in receipt of a paid service of COZ PR.
The Complaints Procedure
Should a customer find that COZ PR has not resolved a negative situation to their satisfaction, they can make a complaint by email to info@cozpr.com, letter to COZ PR, 24 Glastonbury Drive, Middlewich, CW10 9HR, using the contact form on www.cozpr.com, or by telephone at 07989 986210.
Complaint Guidelines
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Please give COZ PR the opportunity to rectify the situation before complaining.
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You should make your complaint within 90 days of the problem occurring
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Share as much information as possible about the problem, including dates, times, places, and any supporting evidence you may have.
This policy works alongside our Terms & Conditions and Privacy Policy.